Hello,
I’m puzzled by the response.
We were shown very good customer service and now after taking our money, well it is actually the banks money, we are making mortgage payments, we get an email response without even coming out to check out the, say, light fixture problem. Very interesting I think. Capitalism at its finest, take the money and run.
The electrical on paper might look correct, but how could you say it is correct at implication if one does not look at it ???????
1.
Let me give further info, the switch closest to the garage door also turns on the lights upstairs, this is wrong. That light switch should only turn on the light at the bottom, you know why? Because the light switch by the wall opposite the garage door, also turns on the light switch at the top. We do not need two switches to turn on the above FOYER.
This needs to be fixed.
2.
Please send out someone to fix this gas smell, thanks.
3.
Well be proud Qualico, you just sold a home to a family that went into 20 homes and all homes had mirror and tiles in all of the bathrooms, but this home we purchased did not have a mirror and tiles in one of the bathrooms?!?!?!?! Could it be because, you took our money and we could hear your executives saying “screw them, we do not need to put mirror and tiles in there as there are two other mirrors and tiles in the other bathrooms”. Qualico needs to be this cheap to not put a mirror and tiles in a bathroom? Why did you guys not write in the document to say ‘there will be no mirror and tiles in the bathroom’ this would be giving the buyer full disclosure and we would have known that there was not going to be a mirror and tiles, and therefore we would have put those items in our list of items that we wanted in this home.
Do you guys understand where we are coming from????
Full disclosure, learn this. I cannot believe we bought a home without a mirror and tiles, the part that really upsets me is that I am writing an email arguing that it is wrong you guys sold us a home without these items and you guys are arguing back to say “oooooo well you did not put it on the document, therefore we left it out”. Are you guys kidding me???? ONE EXPECTS TO BUY A HOME AND ALL OF THE BATHROOMS SHOULD HAVE THOSE ITEMS. Send someone to fix this.
Keep up the good work in cunning your customers.
4.
This is a similar argument as the above number 3 item. What you guys are not seeing is this, in your brochure you hand out to your customers it shows tiles on the walls around the fireplace. So when the customer looks at the picture in the brochure of the fireplace they state “this one looks like the one we should buy hubby, look it is nice, oooo also look it has tiles around it’. I stated in my first email, even though it was not written in the buying documents there are no tiles around the fireplace, a buyer looks at the complete picture shown and assumes that the tiles are included around the fireplace. It is your responsibility to point that out to the customer to say “look, number 3 option is good, but it does not come with tiles”. If you do not tell us this, how will we know to include the tiles or even make that choice of buying that option or not?
Similar to item 3 above, a customer assumes that a bathroom will have tiles and a mirror in it, the customer assumes that if a picture is shown to say ‘this is option 3’, you pick it based on the entire picture, which is the fireplace and tiles. Again, what we have here is not disclosing to us what is fully included. When we read the buying documents, we were not looking for being conned by you by “if it is not on the list, it is not in your home - crap”. We require tiles around the fireplace, this requires fixing.
Again, be proud, you conned us with the fireplace, enjoy your $4,500, you did well. Keep it up.
5.
Similarly to number 3 and 4, would have been welcoming, honest, and important that you gave full disclosure to state “the garage is not fully complete” show me in your document where it states that? It is your responsibility to come forth. I do not buy a home everyday, how will I know that the garage will not be fully finished? The garage needs to be fully finished.
I guess the dilemma we have here is, you run your corporation by not fully disclosing, while I believe it is wrong.
6.
Here I will give points to you. Why? Even though the electric lawnmover I have now is the same lawnmower used in my prior home, and did not shut the breaker !!!!!!!!! we do not know if the lawnmower or cord is faulty now, it could be I guess. Therefore, I will not argue further over this.
But this also does not conclude that those breakers are of cheaper quality. After dealing with you guys over the above issues, I’m getting the impression Qualico is a damn money pinching corporation and will do just about anything to make a bigger profit.
Wonderful, we were enthusiastically happy buying and moving into a Qualico home, but now, I really am more knowledgeable about your business practice, and this upsets me greatly.
I strongly feel we have been conned by you and you hiding behind a document, “if it is not on there, go fly a kite asswipe” attitude, this attitude in this day and age is wrong.
Please learn to value your customers and show empathy.
Look at the list above and read it from a customers point of view, from an ethical point of view.
-If you show a picture with tiles around a fireplace, the customer assumes the fireplace comes with tiles. If it does not, YOU need to state this on your document.
-If a customer browses the showhome and other homes of Qualico, and those other homes/bathrooms have mirror and tiles in them, one assumes there will be mirror and tiles in the home they purchase. If this home will not have tiles and mirror, YOU need to state that in your document
Good luck in your future endeavours,
